Details of planned service interruption have been added to the network outage schedule. Please visit it for full details and any updates.

Services affected: All customer services. The billing and support portal at https://my.ecwhost.com/ will remain online during the outage.

When: Monday 30th November 2009, beginning 6:30 AM, lasting approximately 15-20 minutes.

Tags: Announcement, EcwRelated, Maintenance 4 comments

11:07, Wed 25th November 2009 Permalink

Hi all,

We are currently suffering an outage on our billing and support system. If your monthly bill is due during the outage we will ensure that no action is taken for late payment. If a domain name is up for renewal please email support( @t )ecwhost.com and we will ensure the renewal is processed and your domain does not enter the redemption period.

I apologise for any inconvenience caused by this outage, if you have any support queries please email them to support( @t )ecwhost.com

Tags: Announcement, EcwRelated, Maintenance 5 comments

Posted by Nick 09:41, Tue 9th June 2009 Permalink

Hi all,

We're currently investigating some ongoing issues with MySQL which we have been experiencing since the downtime on the 23rd. We have identified a problem with a particular MySQL query which is run by the cPanel MySQL page which ends up causing a loop within the MySQL process and consumes a large amount of CPU time. Due to this we have had to disable access to the cPanel MySQL page temporarily to prevent this affecting service.

I apologise for the inconvenience this will cause and can assure you we are working to try and restore this as soon as possible.

Tags: Announcement, EcwRelated, Maintenance, MySQL 0 comments

Posted by Nick 02:23, Sun 25th January 2009 Permalink

You've probably noticed the ups and downs of this evening - we started experiencing issues at roughly 16:30 and there have been a couple of hours of downtime in total.

We believe we have traced the issue to a DDoS attack against a customer's website. We have now disabled access to the section which was under attack and the issues seem to have abated. cPanel was not functioning properly after the server first came back online and had to be upgraded to fix it - please report any strange behaviour experienced.

We apologise for any inconvenience caused by this incident.

Tags: Announcement, EcwRelated, Maintenance 0 comments

Posted by Nick 22:20, Fri 23rd January 2009 Permalink

We will be performing maintenance on Atlantis to address the performance issues which we have been seeing over the last couple of days. We will be increasing the amount of RAM in Atlantis to 4Gb which should alleviate the problem.

To allow these upgrades to take place we need to shut the server down for a short period. We have scheduled a two hour maintenance window for this downtime, though the upgrade is only expected to take approximately 15 minutes between 6-8 AM on Friday the 16th January 2009, the remaining time is allocated to allow for corrections to any issues which may appear after the upgrades have been completed.

Tags: Announcement, EcwRelated, Maintenance 0 comments

Posted by Nick 18:26, Wed 14th January 2009 Permalink

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